Privacy Policy

Privacy Policy

CTB Performance and Accessories Limited (“CTB”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit www.ctb.co.nz, make a purchase or contact us through our website.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We collect personal information reasonably necessary to respond to enquiries, process orders and provide our products and services. Depending on how you interact with us, this may include:

  • Your name, email address, telephone number, and billing and delivery addresses.

  • Order details, transaction records and correspondence with us.

  • Vehicle information you provide when enquiring about parts, accessories or workshop services.

  • Your marketing preferences.

  • Technical information about your visit, such as browser and device information, pages viewed and interactions with our website.

We generally collect personal information directly from you, including when you complete a form, place an order, subscribe to updates or contact us. Some website information is collected automatically through cookies and similar technologies.

You can choose not to provide personal information. However, without certain details, we may be unable to process your order, respond to your enquiry or provide a requested service.

How We Use Your Information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.

  • Respond to enquiries and provide customer support.

  • Arrange services and manage returns or warranty claims.

  • Send updates about your orders or bookings.

  • Improve our website, products and services.

  • Protect our website and business against fraud or misuse.

  • Meet our legal and record-keeping obligations.

  • Send marketing communications where we have the appropriate consent.

We will only use your personal information for the purposes for which it was collected, a directly related purpose, or another purpose permitted by law.

Cookies and Google Analytics

Our website uses cookies and similar technologies to support website functionality and help us understand how visitors use the site.

We use Google Analytics to analyse website activity and improve the visitor experience. The information collected depends on our analytics settings and your browser or privacy preferences.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

For more information, see Google’s information on safeguarding analytics data.

Sharing Your Information

We may share relevant personal information with service providers where necessary to operate our business and deliver the products or services you request. These may include website hosting and ecommerce providers, payment processors, couriers, IT providers and suppliers assisting with warranty claims.

We limit the information shared to what is reasonably necessary for the relevant purpose.

We may also disclose personal information where you authorise us to do so, or where disclosure is required or permitted by law.

We do not sell your personal information.

Overseas Storage and Processing

Some service providers may store or process personal information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information is handled in accordance with our obligations under the Privacy Act 2020, including appropriate safeguards where required.

Marketing Communications

Where we have your consent, we may send you information about products, services, promotions or events.

You can unsubscribe from marketing emails using the unsubscribe link in the message, or contact us to update your preferences. We will action requests to unsubscribe from marketing emails or texts within five working days.

Unsubscribing from marketing does not stop necessary communications about your orders, bookings or services.

Security and Retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These steps include appropriate physical, technical and administrative safeguards.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and record-keeping requirements. When it is no longer required, we take reasonable steps to securely delete it or remove identifying details.

Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you and to ask us to correct it.

Please contact us using the details below. We may need to verify your identity before responding. We will respond in accordance with the Privacy Act 2020, generally within 20 working days.

If we decline a correction request, you may ask us to attach a statement of the correction you requested to the relevant information.

External Websites

Our website may contain links to other websites. This policy applies to CTB’s website and does not cover the privacy practices of external websites. We recommend reviewing their privacy policies before providing personal information.

Privacy Questions and Complaints

If you have a question or concern about how we handle your personal information, please contact our Privacy Officer:

CTB Performance and Accessories Limited
Email: info@ctb.co.nz
Phone: (09) 278 3185

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.

Changes to This Policy

We may update this policy to reflect changes to our services, practices or legal obligations. The current version will be published on this page.

Any changes will not authorise us to use information already collected for unrelated purposes unless permitted by law.