For orders within New Zealand, returns will only be accepted within 30 days of the customer receiving the product. CTB reserves the right to refuse any package returned to us without authorisation. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of a credit with CTB Performance and Accessories. Credit is not redeemable for cash.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use a tracker courier service, as we are not responsible for lost or damaged packages.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.
CTB reserves the right to change or amend the return policy and procedures at any time without notification.
All sales are final for international orders and no returns are allowed.